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Shipping & Policies
Estimated delivery schedule times:

Canada 
Region of Montreal : 1-2 days
Province of Quebec : 3-4 days
* 5 to 10 Business days nationally between major Canadian centres
(*ASK how to pick up your order)

United States
* 7 to 12 Business days nationally between major US cities
Need it sooner? Call our office (1-866-542-4569)

International
* Call for shipping rates outside U.S.A. and Canada
( shipping to International addresses can take up to 60 days and as few as overnight )

 

We proudly ship with:

We proudly take:

secure payments with paypal
secure payments with PayPal

How To Order

Returns

Customer Satisfaction Guarantee - Returning Merchandise
If not completely satisfied, you may return any items for a refund. Returns are accepted with our authorization only. To receive an authorization number, please email us within 5 days of receipt of goods with your order number. Merchandise must be in perfect condition. Subject to restocking fee of 50%..( Please note that all clothing is non refundable due to the nature of this item, unless on defective clothing)

Refunds for our Customer Satisfaction Guarantee
Authorized returns will be refunded to your original account within 7 days of receiving the return from you.

Privacy Policy
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.Our payment processing companies are Website Payments Pro PayPal.

Cancel an order

To cancel your order please send an email quoting your order reference and reason for cancelling to mailto:customers@glowauthority.ca, or alternatively call 1.514.313.6111.  Please note that orders can not be cancelled after dispatch.

Funds and Purchase Information

All prices are in (CAD) Canadian Dollars, only (CAD) Canadian dollars will be accepted for payment of Products, Shipping, and Sales Tax.

We reserve the right to refuse any order at any time.

Refunds

Refunds can take up to 7 days for accounting Dept to issue refunds. All refunds will be issued back to the corresponding payment type, such as PayPal or Visa or MasterCard.

Misprints

We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our web site. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
Clearance Products
Our policy states that clearance/closeout items are final and cannot be returned.
Discounts, Specials and Promos 
(Promo's only valid when posted on main page of site - always ask your rep what promo is currently running)

Free shipping - 
What Free shipping? Enter code
FREESHIPPING 
This does not apply to express shipping orders. Standard shipping only. 
This off does not apply to
large or "over sized" items
Terms and conditions may apply to the free shipping

When ordering online simply click on the "Make Payment" button. By clicking on the "Make Payment" button, the site will automatically take you to PayPal website, which will help us to charge our customers thru industry-leading security and fraud prevention systems. Our web-based system is a quick and easy way to order items. It is confidential. After you have placed an order with us, we will send a confirmation letter to your e-mail address regarding the order you have placed with us.

Accepted methods of payment

  • Visa, Master Card, & AMEX (by phone)
  • Visa, Master Card, AMEX & interac (in person at office) 
  • Online Visa and Master Card
  • PayPal (credit card or Personal Canadian/US bank accounts)
  • Money Order + fees ( Please call our office ) 
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GlowAuthority.ca is a Glow Products Canada Company
1001 Lenoir
Suite B-343
Montreal, Quebec, Canada 
H4C 2Z6
1-866-542-4569