Frequently Asked Questions
- IS SHOPPING SECURE?
This web site is secured using a Thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form. Certificate technology allows us to decrypt the information, and view it in plain text form. For more information on SSL digital certificates for web servers please see http://www.thawte.com/home.html.
Our entire transaction checkout process is completely private and secure. When you place your order with us, ALL your information is 128-bit encrypted before it even leaves your computer, then is sent to a secure server where your order is processed. When you start filling out your personal information, you are taken to a secure server. When you are on a secure connection, you will notice that the URL (web address) will start with "https://" instead of "http://". The extra "s" stands for "secure".
In addition, we have partnered with Website Payments Pro PayPal, a leading payment gateway since 1998, to offer safe and secure credit card transactions for our customers. The Website Payments Pro PayPal Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions, industry leading encryption hardware and software methods and security protocols to protect customer information, and compliance with the Payment Card Industry (PCI) Data Security Standard. GlowAuthority.com is registered with the Website Payments Pro PayPal Verified Merchant Seal program for your protection.
Some people are still worried about giving their credit card or banking information online. If you are still uncomfortable with providing such details online, you can always select the option at checkout to call us with your payment details instead, or to mail in a money order.
If this is your first time shopping with us and you are concerned about providing your information to an unfamiliar business, we want to reassure you through our participation in the following third-party, independent services:
-Our Paypal Verified status means that Paypal has proof of our identity in conjunction with their own authentication methods.
glowauthority.ca is a wholly owned subsidiary of Glow Products Canada. back to top
- Do you charge sales tax?
Under Canadian law, we are required to charge applicable GST, Harmonized Sales Tax, and/or provincial sales tax, depending on your provincial or territorial shipping address. back to top
- How do I apply a coupon or gift certificate code?
At the checkout process you will be asked to enter your promotional or gift certificate codes. Please follow the specific instructions you were given with your offer to ensure your discount is properly applied.
I would like to send an order as a gift and I don't want the prices shown on the receipt enclosed with the order. What should I do?
All orders are shipped out only with a packing slip that identifies the contents, with no pricing information. We e-mail you an order processing confirmation which acts as your receipt for your purchase. back to top
- I had a problem at checkout. How do I know my order was received by you?
All orders will be sent an e-mail confirmation that the order has been received by our system. If you do not get an e-mail confirmation within 48 hours after placing the order, please contact our customer service department for assistance(1-866-542-4569)in verifying that your order was received. If you have copied down your order number at checkout, it will expedite our ability to assist you quickly. back to top
- What do you do if items I order are out of stock?
We do our best to maintain adequate stock on all items we carry, but occasionally the demand for an item may be greater than anticipated or the manufacturer may be delayed in shipping their products to us. If items from your order are out of stock and not expected in within a 5 days, we will ship out the balance of your order to you immediately. Backordered items are given top priority and will be processed as soon as the items are back in stock. You will not be charged any additional shipping fees for multiple shipments caused by backorders. We will e-mail you to inform you of any backorders, and you will always have the option to cancel the backordered items or continue to wait for them to be available. back to top
- Who is GlowAuthority.ca?
GlowAuthority.ca/.com is a privately owned U.S company located in the State of Connecticut and is now independent from Glow Products Canada back to top
- What if i want to order - By Fax Or Phone?
To place your order by phone or Fax, please call toll free 1-800-661-2333, Monday to Friday between 11:30 am and 4:30 pm Eastern Standard Time. Please download our order form. back to top
- What forms of payment do you accept?
GlowAuthority.ca accepts Visa and MasterCard and PayPal for all purchases. We also accept mail-in money orders drawn in CAD/USD. If you have selected money order as your payment option, please click on the link at the bottom of this page. back to top
- How can i find my gift certificate balance?
Fill in the info below at the bottom of this page. back to top
- What if I have other questions?
If you have other order-related questions not answered here, please contact us at 1-800-661-2333 and an order consultant will provide you with a personalized response promptly. back to top
- Can I go and pick it up at your office instead of having it shipped?
No, if you buy online then it must be shipped to you. (Please note that our retail store has retail prices, which may be higher or lower than online prices. Certain products you see online may not be available in our retail store. Our Online store is not the same as our retail store - they are 2 different companies. ) back to top
- The Rules on all daily deals for In-store customers
Please note our store has retail prices, which may be higher or lower than the online prices. Retail customers can only use 1 or 2 vouchers in a day, depending on the rules of the daily deal (this means that you cannot buy something, walk out, and come back a minute later to use another voucher - per day means you'll have to come back another business day!) Daily deal coupons are not valid on rentals and other promos, nor on sales products or helium. Please note that taxes are extra and are based on the total retail value of products. back to top
- The Rules on all daily deals for online customers
Customers can only use 1 voucher per transaction, and the voucher must be used online. Please note Shipping and Taxes are extra and are based on the pre-voucher total. Glow Authority has the right to ship multiple packages together if needed. back to top
Validate your gift certificate's here
Download our fax/mail order form